ce365 Privacy Policy

ce365 ("we", "us", "our") is committed to protecting the privacy and personal data of all users of its platform at ce365.bet. This Privacy Policy describes the types of personal information we collect from players in Bangladesh, the purposes for which that information is used, how it is stored and protected, and the rights that players have in relation to their personal data. This Policy applies to all users of the ce365 platform regardless of how they access it — whether through a mobile browser, tablet, or any other device.

By registering an account with ce365 or using any part of the ce365 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal information as described herein. If you do not agree with the terms of this Privacy Policy, you should not use the ce365 platform. We may update this Privacy Policy from time to time; the effective date of the current version is indicated at the top of this page.

ce365 collects personal information that is necessary to provide our services, verify player identity, process transactions, and comply with our legal and regulatory obligations. The categories of personal information we collect include:

• Registration data: your full name, date of birth, Bangladesh mobile number, and any other information you provide when creating your account.
• Identity verification data: copies of government-issued identification documents (such as your National ID card) submitted as part of the KYC verification process.
• Financial data: transaction histories, deposit records, withdrawal requests, and the mobile financial service accounts (bKash, Nagad, Rocket, Upay) used for transactions.
• Usage data: information about how you use the platform, including games played, bet amounts, session durations, pages visited, and device and browser information.
• Communications data: records of your interactions with our customer support team, including emails, chat transcripts, and any correspondence relating to your account.

We collect this information directly from you (for example, when you register or contact support), automatically through your use of the platform (for example, through cookies and server logs), and from third-party identity verification and payment processing providers where required for KYC and transaction processing purposes.

ce365 uses the personal information we collect for the following purposes:

• Account administration: to create and manage your ce365 account, verify your identity, process your deposits and withdrawals, and provide customer support.
• Legal and regulatory compliance: to fulfil our KYC obligations, detect and prevent fraud, money laundering, and other financial crime, and to respond to lawful requests from regulatory authorities.
• Platform improvement: to analyse usage patterns, diagnose technical issues, improve the performance and features of the ce365 platform, and develop new game offerings relevant to Bangladesh players.
• Responsible gaming: to monitor player behaviour for indicators of problem gambling, to apply responsible gaming tools including deposit limits and self-exclusion where appropriate, and to reach out to players who may need support.
• Promotions and communications: to inform you about bonuses, promotions, and platform updates that may be relevant to you, where you have not opted out of receiving such communications.
• Security: to protect the integrity of the ce365 platform, detect and investigate suspicious activity, and enforce our Terms and Conditions.

ce365 is required to verify the identity of players before processing withdrawals and in other circumstances required by our compliance obligations. The KYC process involves collecting and reviewing identity documents such as your National ID card (NID). This information is used solely for identity verification and fraud prevention purposes. KYC documents are stored securely and are not shared with third parties except where required for verification by our regulated identity verification partners or where required by law.

By submitting KYC documents to ce365, you confirm that the documents are genuine and that the information contained in them is accurate. Submitting false or altered identity documents is a serious offence that may result in immediate account closure and may be reported to relevant authorities. ce365 retains KYC documents for the period required by applicable law and compliance obligations, which may extend beyond the closure of your account.

When you make a deposit or withdrawal on ce365 using bKash, Nagad, Rocket, or Upay, we collect and process the transaction reference details and the mobile financial service account identifier associated with that transaction. This data is used to process your payment, to match deposits to your account, and to process withdrawal requests back to the correct mobile financial service account. ce365 does not store full bKash PIN numbers, full Nagad PINs, or any equivalent full authentication credentials for your mobile financial service accounts.

All payment data transmitted between your device and ce365's systems is protected by SSL encryption. Payment processing for bKash, Nagad, Rocket and Upay transactions is handled by our payment integration partners, who operate under their own privacy and data security standards. ce365 is not responsible for the privacy practices of these payment providers; you should review their respective privacy policies for details of how they handle your data.

ce365 does not sell, rent, or trade your personal information to third parties for commercial or marketing purposes. We may share your personal information with third parties only in the following limited circumstances:

• Service providers: we share data with third-party service providers who assist us in operating the platform, including KYC verification partners, payment processing partners, fraud detection providers, and IT infrastructure providers. These providers are contractually required to handle your data securely and only for the purpose for which it was shared.
• Legal and regulatory obligations: we may disclose your personal information to law enforcement agencies, regulatory bodies, or other government authorities where required by applicable law or in response to a valid legal request.
• Fraud prevention: we may share data with fraud prevention and financial crime detection agencies where we have reasonable grounds to suspect fraudulent activity, money laundering, or other financial crime involving your account.
• Business transfers: in the event of a merger, acquisition, or sale of all or a substantial part of ce365's business, your personal data may be transferred to the acquiring entity as part of that transaction.

In all cases where we share personal data with third parties, we take reasonable steps to ensure that those parties maintain appropriate security and confidentiality standards and use the data only for the purpose for which it was shared.

ce365 uses cookies and similar tracking technologies to operate the platform and improve your experience. Cookies are small text files placed on your device when you visit ce365.bet. We use the following categories of cookies: essential cookies (required for the platform to function, including session authentication and security cookies), analytics cookies (used to understand how players use the platform, which pages are most visited, and where errors occur — this data is aggregated and anonymised), and preference cookies (used to remember your settings and preferences to provide a more personalised experience).

We do not use third-party advertising cookies or tracking pixels that share your browsing data with advertising networks. Strictly essential cookies cannot be disabled as they are required for the platform to function correctly. You may adjust your browser settings to limit or block non-essential cookies; however, doing so may affect some features of the ce365 platform and your overall experience on the site.

ce365 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy our legal, regulatory, accounting, and reporting requirements. The retention periods we apply depend on the type of data and the purpose for which it is held. As a general principle: account data and transaction records for active accounts are retained for the duration of the account and for a minimum of five years following account closure; KYC documents are retained for the period required by applicable anti-money laundering regulations, which is typically five years from the end of the business relationship; usage and analytics data may be retained in anonymised or aggregated form indefinitely.

When personal data is no longer required, ce365 will securely delete or anonymise it. If you request deletion of your account and personal data, ce365 will process that request in accordance with applicable law. Please be aware that certain data may be retained beyond your deletion request where retention is required by law or regulation, including for anti-money laundering, fraud prevention, or dispute resolution purposes.

As a ce365 player based in Bangladesh, you have the following rights in relation to your personal data held by ce365:

• Right of access: you may request a copy of the personal data ce365 holds about you. We will respond to verified access requests within a reasonable timeframe.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it.
• Right to erasure: you may request deletion of your personal data. We will process such requests subject to our legal and regulatory retention obligations. Some data may be retained despite a deletion request where required by law.
• Right to withdraw consent: where our processing of your data is based on your consent, you may withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.
• Right to opt out of marketing communications: you may opt out of receiving promotional emails or notifications from ce365 at any time by contacting [email protected]. Opting out of marketing communications does not affect transactional or account-related communications.

To exercise any of these rights, please contact our privacy team at [email protected] with the subject line "Privacy Request" and your registered account details. We will acknowledge all privacy requests within 5 business days and provide a substantive response within 30 days where possible. We may need to verify your identity before processing certain requests.

ce365 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. These measures include SSL encryption for all data in transit, encrypted storage for sensitive data at rest, access controls limiting data access to authorised personnel on a need-to-know basis, regular security reviews of our platform and infrastructure, and fraud monitoring systems that operate continuously to detect anomalous account activity.

While we take all reasonable steps to protect your personal data, no online platform can guarantee absolute security against all possible threats. You also have a role to play in keeping your account secure: use a strong, unique password for your ce365 account, do not share your login credentials with anyone, and contact [email protected] immediately if you suspect your account has been accessed without your authorisation.

ce365 does not knowingly collect personal data from individuals under the age of 21. The ce365 platform is strictly for adults aged 21 and above. As part of our registration and KYC processes, we take steps to verify the age of players. If ce365 discovers that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that a minor has registered on ce365 or provided personal information to ce365, please contact us immediately at [email protected].

ce365 reserves the right to update or amend this Privacy Policy at any time. When we make changes, we will post the updated Privacy Policy on this page and update the effective date at the top. For material changes that significantly affect how we handle your personal data, we will endeavour to notify registered players via email to their registered contact or through a notification displayed on the platform. Your continued use of ce365 following the posting of an updated Privacy Policy constitutes your acceptance of the changes. If you do not agree with the updated Privacy Policy, you should stop using the platform and contact support to request account closure.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data ce365 holds about you, please contact our team. We are committed to addressing all privacy-related enquiries promptly and transparently. All formal privacy requests should include your registered account details and a clear description of your request so that we can respond efficiently.